Returns & Refunds

1. Overview

This Shipping & Returns Policy applies to all orders placed with Shenzhen GoldMax Tech Co., Ltd. ("GoldMax", "we", "us"). Because our services are addressed exclusively to business customers (B2B), consumer "right of withdrawal" rules (e.g., EU 14-day cooling-off period) do not apply to your purchases. The terms below govern sample returns, defective-product returns, order cancellations, refunds, and shipping.

2. Sample Orders

• Free samples: for selected SKUs in stock, we provide up to 1 free sample per SKU for verified B2B buyers. The buyer pays shipping (DDP or prepaid freight account).
• Paid samples: USD 50–200 per sample, refundable in full upon placement of a mass-production order equal to or greater than 10 × MOQ within 90 days.
• Sample return window: 30 days from receipt. Samples must be returned in original packaging, in unused / resalable condition. Damaged or used samples are non-refundable.
• Rush samples (3-day turnaround) are non-refundable.

3. Shipping Methods & Lead Times

We ship worldwide via the following methods, based on weight, destination, and your preference:

• Express (DHL / FedEx / UPS): 3–7 business days, door-to-door, full tracking. Best for samples and small production orders.
• Air freight: 5–10 business days, airport-to-airport or DDP. Best for medium orders (10–500 kg).
• Sea freight (FCL / LCL): 18–35 days port-to-port, or DDP via our forwarder. Best for volume orders (500+ kg).
• EU / US local DDP: 3–7 days from our Rotterdam or Los Angeles warehouse (subject to stock).

Lead times stated in our Terms of Service refer to production time, not shipping time. Shipping time depends on carrier and customs clearance in the destination country, which is outside our control.

4. Shipping Costs

• Samples: buyer pays (or provides DHL/FedEx account number).
• Mass production orders: as per agreed Incoterm (EXW / FOB Shenzhen / DDP). DDP quotes include all duties, taxes, and last-mile delivery; they are valid for 7 days due to fluctuating carrier rates.
• Any local customs duties, taxes, or import fees in the destination country are included in DDP quotes but excluded from EXW/FOB/CIF quotes.
• We do not mark up freight. Shipping is billed at carrier invoice cost.

5. Risk of Loss & Title Transfer

Risk of loss and title pass to the buyer in accordance with the agreed Incoterm 2020 rule (e.g., FOB: when goods are loaded onto the vessel at Shenzhen port; DDP: when goods are delivered to the buyer's named place). For sample orders shipped by Express, risk passes upon delivery to the buyer's address.

6. Receiving Inspection & Damage Claims

• You must inspect goods within 7 calendar days of receipt and notify us in writing of any shortage, damage, or non-conformity, accompanied by photo / video evidence and the carrier's damage report (if applicable).
• Visible damage at delivery: do not sign the carrier's delivery receipt as "clean" if the carton is visibly damaged. Note the damage on the receipt and request the carrier open the parcel in your presence. Failure to note damage at delivery may void your claim with the carrier.
• Concealed damage: notify us within 48 hours of discovery.
• We will, at our option, (a) ship replacement units, (b) issue a credit note, or (c) refund the affected portion.

7. Defective Product Returns (RMA)

• To return defective products, you must first request a Return Material Authorization (RMA) number from us. Returns without an RMA number will be refused.
• Defective products must be returned within 30 days of RMA issuance, in the original or equivalent protective packaging.
• For verified manufacturing defects, we cover return shipping (economy express) via our preferred carrier. For non-defective returns, the buyer covers all shipping costs.
• Upon receipt, we inspect the product within 5 business days. If the defect is confirmed to be manufacturing-related, we will repair, replace, or credit at our option. If no defect is found, the product is returned to you at your cost.

8. Non-Defective Returns

Because we are a B2B / OEM/ODM operation, non-defective returns are generally not accepted, except as follows:

• Wrong SKU shipped (our error): full refund or replacement + we cover return shipping.
• Sample returns within 30 days (see §2 above).
• Special written agreement prior to order (e.g., evaluation stock with returnable terms).

9. Order Cancellations & Refunds

• Before production starts (within 7 calendar days of deposit): full refund of the deposit, minus any bank wire fees, FX losses, and out-of-pocket expenses (e.g., custom tooling, packaging plates, certifications already obtained).
• After production has started: deposit is non-refundable, but may be applied as a credit to a future order placed within 6 months.
• After goods have shipped: no refund; warranty claims under §7 above apply instead.
• Refund processing time: 14 business days from approval, via the original payment method (T/T, PayPal, etc.).

10. Force Majeure

Delays or failures caused by events beyond our reasonable control (natural disasters, pandemics, government actions, carrier disruptions, port congestion, customs holds, etc.) do not constitute a breach of this Policy. See also Terms of Service § 12.

11. Disputes & Governing Law

Any dispute arising from this Policy shall be resolved under the HKIAC Arbitration Rules agreed in our Terms of Service § 13.